Privacy Policy

Last updated: [date of publishing]

Peacock and Palm Limited ("Peacock and Palm", "we", "us") respects your privacy. This policy explains what personal information we collect when you visit peacockandpalm.london or buy from us, why we use it, who we share it with and the choices you have.

Who we are

Peacock and Palm Limited is the controller of your personal information. We are a company registered in England and Wales, company number 17183275, registered office [registered office address]. You can contact us about privacy at hello@peacockandpalm.london.

What we collect

Order details: your name, billing and delivery addresses, email address, phone number, the items you buy and your order history.
Payment information: payments are processed securely by our payment provider. We do not see or store your full card details.
Messages: what you tell us when you email us, use our contact form or message us on social media.
Newsletter sign-ups: your email address, your name if given, and how you interact with our emails (for example, opens and clicks).
Website usage: information about your device and how you use our site, collected through cookies. See our Cookie Policy.

How and why we use it

To process and deliver your order, and to handle returns and refunds. Lawful basis: performance of our contract with you.
To reply to your questions and resolve problems. Lawful basis: our legitimate interest in looking after our customers.
To send our newsletter and news of new collections. Lawful basis: your consent or, for existing customers, similar products under the soft opt-in rules. You can unsubscribe at any time.
To keep accounting and tax records. Lawful basis: legal obligation.
To understand how our website is used so we can improve it. Lawful basis: our legitimate interest, and your consent where cookies require it.
To prevent fraud and keep our site secure. Lawful basis: our legitimate interest.

We do not sell your personal information, and we do not make decisions about you based solely on automated processing.

Who we share it with

We share personal information only with trusted providers who help us run the business, under contracts that require them to protect it:

Squarespace: hosts our website and online shop.
Our payment provider: processes payments.
Our email marketing provider: sends our newsletter.
Google Workspace: our business email.
Zoho Books: our accounting software.
Our delivery partners: deliver your order.
Our accountant: for bookkeeping and tax.

We may also share information where the law requires it, or to protect our rights.

International transfers

Some of these providers store data outside the UK, including in the United States. Where they do, we rely on safeguards recognised under UK law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum.

How long we keep it

Order and accounting records: six years after the end of the financial year, as required by HMRC.
Customer messages: up to two years after the matter is resolved.
Newsletter details: until you unsubscribe, after which we keep only what is needed to make sure we do not email you again.

Your rights

Under UK data protection law you have the right to:

ask for a copy of your personal information;
ask us to correct it if it is wrong;
ask us to delete it, where we no longer need it;
object to, or ask us to restrict, how we use it;
ask for your information in a portable format;
withdraw consent at any time, for example by unsubscribing from emails.

To use any of these rights, email hello@peacockandpalm.london. We will respond within one month. There is no charge.

Concerns and complaints

If you are unhappy with how we have handled your information, please contact us first at hello@peacockandpalm.london so we can put it right. We will acknowledge your complaint within 30 days and respond without undue delay.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Children

Our website and products are intended for adults. We do not knowingly collect information from children under 16.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.